Cancellation Policy

Cancellation Policy

Aswins Home Special
Website: www.aswinssweets.com
Effective Date: 6 November 2025

At Aswins Home Special, we are committed to delivering fresh, high-quality sweets, savouries, snacks, and other food products to our valued customers.

As our products are perishable and require careful preparation, packaging, and timely dispatch, we follow a strict order cancellation policy.

We request all customers to carefully review their order details, products, quantities, and delivery addresses before confirming their purchases.

1. Domestic Orders – Cancellation Within 24 Hours

Customers placing orders within India may request cancellation within 24 hours of placing the order, provided the order has not already been dispatched or handed over to our courier partner.

  • Cancellation requests must be submitted within 24 hours of order placement.

  • Requests received after 24 hours will not ordinarily be accepted.

  • Orders dispatched within the 24-hour period cannot be cancelled.

  • Cancellation requests are subject to verification of the order's dispatch status.

  • An order is considered cancelled only after confirmation from our customer support team.

Important: The 24-hour cancellation window does not guarantee cancellation if the order has already been dispatched.

2. No Cancellation After Dispatch

ONCE AN ORDER HAS BEEN DISPATCHED OR HANDED OVER TO OUR COURIER PARTNER, CANCELLATION IS NOT PERMITTED UNDER OUR STANDARD CANCELLATION POLICY.

This applies to orders that are:

  • Dispatched from our facility.

  • Handed over to the courier partner.

  • In transit to the destination.

  • At a courier sorting or distribution facility.

  • At the destination courier branch.

  • Out for delivery.

Cancellation requests will not be accepted merely because the customer changes their mind, no longer requires the products, or wishes to change the delivery date after dispatch.

3. International Orders – Strict No-Cancellation Policy

ALL CONFIRMED INTERNATIONAL ORDERS ARE NON-CANCELLABLE UNDER OUR STANDARD CANCELLATION POLICY.

Due to international shipping arrangements, export documentation, product preparation, packaging requirements, and courier processing, cancellation requests for confirmed international orders will not ordinarily be accepted.

ONCE AN INTERNATIONAL ORDER HAS BEEN DISPATCHED, CANCELLATION IS STRICTLY NOT AVAILABLE UNDER OUR STANDARD POLICY.

This applies to shipments that are:

  • Dispatched through DHL or another international courier.

  • In international transit.

  • Under customs clearance.

  • At an international courier distribution facility.

  • At the destination country.

  • Out for delivery.

Customers are requested to carefully verify their products, quantities, destination addresses, and international shipping requirements before confirming an order.

Applicable customs duties, import taxes, and international shipping charges are governed by our Shipping Policy.

4. Festival, Customized and Bulk Orders

Festival gift boxes, Diwali gift buckets, corporate gifting, bulk orders, and customized products may require advance production and packaging arrangements.

Any special cancellation conditions applicable to these orders will be communicated before order confirmation.

Once an order has been dispatched, standard cancellation will not be permitted.

5. Refund for Approved Cancellations

For eligible domestic orders cancelled within 24 hours and before dispatch:

  • A full refund will be initiated upon cancellation approval.

  • Refunds will normally be initiated within 2–7 working days.

  • The refund will generally be processed through the original payment method.

  • The time required for the amount to reflect in the customer's account may vary depending on the bank, card issuer, UPI provider, or payment gateway.

No cancellation fee will ordinarily be charged for an approved cancellation.

Any applicable cancellation charges must comply with consumer protection requirements.

6. Cancellation by Aswins Home Special

In exceptional circumstances, Aswins Home Special may need to cancel an order due to:

  • Product unavailability.

  • Operational or dispatch restrictions.

  • Shipping service unavailability.

  • Payment verification issues.

  • Other unavoidable circumstances.

If an order is cancelled by Aswins Home Special after successful payment, the customer will be informed and an eligible full refund will be arranged to the original payment method.

7. Damaged, Missing or Defective Products

This Cancellation Policy applies to standard customer-initiated cancellation requests.

Complaints concerning damaged, defective, spoiled, expired, incorrect, missing, or undelivered products are handled separately under our Return, Refund & Replacement Policy.

Nothing in this Cancellation Policy restricts any refund, replacement, or other remedy required under applicable consumer protection laws.

8. How to Request an Order Cancellation

Customers may contact our support team to submit an eligible cancellation request.

Please provide:

  • Order number.

  • Customer name.

  • Registered mobile number or email address.

  • Reason for cancellation.

Our team will verify the order status and confirm whether cancellation is possible.

Customer Support – Aswins Home Special

Website: www.aswinssweets.com
Email: aswinssweetsonline@gmail.com
Customer Support: +91 73394 15757
WhatsApp: +91 73394 15757

9. Policy Acceptance and Updates

By placing an order through our website, customers acknowledge the cancellation terms communicated at the time of purchase.

Aswins Home Special reserves the right to update this policy when necessary. The latest version will be available on our official website.

All cancellation procedures remain subject to applicable consumer protection laws.

Thank you for choosing Aswins Home Special.